Shipping policy

Shipping Policy

Thank you for shopping with Orla! We work hard to process and deliver every order as quickly as possible.

Order Processing

Orders are typically processed within 1–3 business days, excluding weekends and holidays.

Once your order has shipped, you will receive a confirmation email containing your tracking information. Please allow a few days for tracking updates to appear after receiving your shipping confirmation.

Estimated Delivery

Standard U.S. delivery typically takes 7–15 business days after processing.

Most orders arrive within approximately 8–18 business days from the date of purchase. These delivery times are estimates and are not guaranteed. Delays may occasionally occur due to carrier disruptions, severe weather, holidays, customs processing, or other circumstances outside our control.

Shipping Costs

Standard shipping rates are displayed at checkout before payment. Any free-shipping promotion will also be shown at checkout.

Tracking Your Order

When your order ships, you will receive a tracking number by email. Tracking information may take several business days to update while the carrier processes the package.

If you have not received tracking information within five business days of placing your order, please contact us at liveorla.support@gmail.com

Multiple Packages

If your order contains multiple products, they may be shipped separately and arrive at different times. You will not be charged additional shipping fees when we divide an order into multiple packages.

Incorrect Shipping Addresses

Customers are responsible for entering a complete and accurate shipping address at checkout.

If you notice an error, contact us immediately. We cannot guarantee that an address can be changed after an order has entered processing. Orla is not responsible for packages delivered to an address entered incorrectly by the customer.

Delayed or Missing Orders

If your order has not arrived within 25 business days after shipment, please contact us at liveorla.support@gmail.com with your order number. We will review the tracking information and work with the shipping carrier to determine the appropriate solution.

If we learn that your order cannot be shipped within the promised timeframe, we will notify you and provide the option to accept the delay or cancel the unshipped order for a full refund.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

  1. Check around your property and delivery area.

  2. Ask members of your household or nearby neighbors.

  3. Contact the shipping carrier for additional delivery details.

  4. Contact us if the package still cannot be located.

We will assist with reviewing the shipment, although replacements or refunds will depend on the results of the carrier’s investigation.

Questions

For questions regarding shipping or tracking, please contact us at liveorla.support@gmail.com.